Last Updated: June 2026
Thank you for shopping with eTc Shop.in. We are committed to providing quality products and a satisfying shopping experience. Please read our Refund and Return Policy carefully before making a purchase.
Our Commitment to Customer Satisfaction
At eTc Shop.in, every order is carefully checked and packed before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Eligible Reasons for Return or Replacement
You may request a return or replacement if:
✅ You received a damaged product.
✅ You received the wrong product.
✅ The product is defective upon delivery.
✅ The product is missing parts or accessories.
✅ The product received is significantly different from the product ordered.
Return Request Timeline
To be eligible for a return or replacement, customers must notify us within 3 days of receiving the order.
After this period, return or replacement requests may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return or refund:
❌ Products damaged due to customer misuse.
❌ Products returned without original packaging.
❌ Products showing signs of use after delivery.
❌ Customized, personalized, or made-to-order products.
❌ Products purchased during clearance or special sale events (unless damaged or defective).
❌ Digital products or downloadable content (if applicable).
Replacement Policy
If the received product is damaged, defective, or incorrect, we may provide:
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A replacement product, or
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Store credit, or
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A refund, depending on the situation.
The final resolution will be determined after verification of the issue.
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Processing time may take 5–10 business days depending on the payment provider or bank.
Order Cancellation Policy Before Shipment
Orders may be cancelled before dispatch by contacting our support team.
After Shipment
Orders that have already been shipped cannot be cancelled and will be subject to the return policy mentioned above.
Damaged Product Claims
If you receive a damaged product, please send:
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Order Number
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Product Photos
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Package Photos
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Short Description of the Issue
to our support email within 3 days of delivery.
This helps us process your request faster.
Return Shipping
In cases where the error is on our side (wrong, damaged, or defective product), return shipping costs may be covered by eTc Shop.in.
For other approved returns, return shipping charges may be borne by the customer.
How to Request a Return or Refund
To initiate a return, replacement, or refund request, contact us with your order details:
Customer Support
📧 Email: etcshop.in@gmail.com
📞 Mobile / WhatsApp: +91 9931971873
Please include:
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Full Name
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Order Number
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Contact Number
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Reason for Return
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Product Images (if applicable)
Contact Information eTc Shop.in
📍 Address:
Ladaura, Kalyanpur
Samastipur, Bihar – 848302
India
📧 Email: etcshop.in@gmail.com
📞 Mobile: +91 9931971873
Our Promise
We value every customer and strive to provide quality products, reliable service, and fair solutions whenever an issue arises.
Your satisfaction and trust remain our highest priority.
eTc Shop.in – Quality Products, Trusted Service, Customer Satisfaction.